Monday 17 June

Morning Plenary Session: 8:45 am to 12 noon

Opening address from Hon Chris Tremain

Hon Chris Tremain is the New Zealand Minister of Internal Affairs, Minister of Local Government and Associate Minister of Tourism, in the National-led Government of the Rt Hon John Key. Mr Tremain entered Parliament in 2005 representing the Napier electorate, which he presently holds. He was elected as the Junior Whip in 2007 and in 2009 became the Senior Whip.  In April 2012 he was appointed to Cabinet with the Internal Affairs and Civil Defence portfolios. In January 2013 he was appointed Minister of Local Government, retaining Internal Affairs.

Mr Tremain attended Napier Boys’ High School where he was Head Boy and then to Massey University, completing a Bachelor of Business Studies (Accounting) and a Diploma of Business Studies (Marketing). After completing studies he became a successful businessman in the real estate and travel industries.

Mr Tremain is the son of former All Black, Kel Tremain. His involvement in sport started as a First XV rugby player at high school. He has a lengthy involvement in local sporting organisations, having been Chairman of various sporting clubs, in particular, Sport Hawke’s Bay. Mr Tremain enjoys mountain-biking, orienteering and running.


Putting Government ICT Strategy into Action

Speaker: Tim Occleshaw

Video Presentation

Tim Occleshaw is Deputy Chief Executive, Service and System Transformation. He has a critical role to play in managing a wide-ranging transformation in how citizens experience all government services online – and how this transformation can be applied across the Department. His strategic responsibilities include all-of-government ICT Strategy and Planning, the Government ICT Supply Management Office, Better Public Services Result 10, and Government Technology Services.

Tim joined DIA in December 2012. Before this, he was with Inland Revenue as Deputy Commissioner, Information, Design and Systems, responsible for information strategy, service and solution design, enterprise architecture and IT operations and services, including modernisation and transformation of IR’s information systems. Prior to that, Tim was Chief Information Officer at the Ministry of Social Development – both jobs for four years. In July 2008 he won the New Zealand CIO of the Year award.

Tim has spent more than 25 years working in the financial services sector in Australia and New Zealand, in a variety of business and IT management roles including heading IT for ANZ New Zealand.

GCIO review of Publicly Accessible Systems

Presenter: Matt Ross (Manager Agency Engagement (GCIO), Department of Internal Affairs)

Key findings from the GCIO review were that privacy and security are often being treated as technical issues and more attention to privacy and security is required at senior management level. Actions to lift the game across government will be outlined along with timeframes and implications for agencies.


Breakout Sessions: 1:00 to 2:30 pm

Collaboration for Information Service Delivery

Presenters: Jared Gulian, Nathan Wall and Rowan Smith (DIA)
Government Information Services (GIS) was established in 2011 in the Department of Internal Affairs to provide specialist content and information services to government and since then has led a number of collaborative initiatives. This presentation covers current examples of GIS’s work:

  • Redevelopment of the website newzealand.govt.nz using a user-centric, collaborative ‘all-of-government’ approach
  • The Domain Integrity project aims to improve public confidence in government’s management of its web channels - including privacy of personal data online - through collaborative development of specifications, tools, and guidance supporting good practice online.

Working together towards an all-of-government online engagement service

Presenter: Nadia Webster (DIA)
This presentation reflects on the approach taken to develop a service vision and business case for an all-of-government service that has the potential for positive change for both government and its stakeholders.  The Government Online Engagement Service (GOES) project is led by Government Information Services in close collaboration with a cross organisational working group consisting of representatives from five government agencies, one local government agency and four non-government organisations.

A key ingredient in the GOES service vision will be the establishment of an online engagement community of practice where practitioners can share experiences, case studies and resources and can co-create guidance for online engagement best practice.

How to put the “Party” into Multi-party contracts

Do they work and what can we do to improve them?

Presenter: Corin Maberly (Webb Henderson)


Customers are increasingly looking to collaborate when procuring similar goods and services – including technology.  This can result in multi-customer contracts, which present a new set of legal, commercial and governance-based opportunities and challenges to vendors and purchasers.  These challenges touch on all stages of the procurement process: from initial strategies and structuring, negotiations, the contract itself and ongoing support and maintenance.

Corin will consider the use of collaborative contracting frameworks involving multiple customers; identify the challenges (legal and otherwise) they may present and suggest ways to address them.

Boundaries = defined by function not entities

How real world govt3.0 collaboration means taking a citizen, or task centric view to enable and enhance technical capability

Presenter: Cassandra Crowley (CEO, Local Government Online)

Explore how by encouraging cross-sector collaboration, separate organisations can work together to provide a streamlined, robust system to offer services at the same time freeing up the time of the organisation's employees and reducing potential risk factors. Using the example of an open cloud enabled consenting system used in local government, PLAN.IT.road, we will discuss why data and process ownership is so 1990.

The presentation will illustrate how enabling a cloud based tool provides real-time access to government and private businesses increasing productivity, auditability and data quality.  By combining open geo-spatial data from government, utilising open data standards and understanding how partners in the private and community sectors really want to work - we can not only automate but also re-purpose existing systems to solve new problems. Its time to get comfortable with a new way of working and understand why as a sector we have to outgrow the terrible two's!

Coaching to improve collaboration and performance – public sector case study

Presenter: Sue Mitchell (Inland Revenue)

Inland Revenue has to transform the way they do business, to deliver smarter, modern services for less cost; and to realise Inland Revenue’s strategic ambition to be a government organisation that is recognised world-wide for service and excellence. The programme will change the way Inland Revenue’s business processes are structured, while ensuring Inland Revenue has technology that enables this transformation.  One of the key foundations for transformation is building a high performance culture – a highly engaged and enthusiastic team who deliver great results for all of our customers and stakeholders through shared vision and shared values, focus on delivering results, a culture of achievement and accountability, collaboration and agility and a whole of systems focus.  Collaboration within and across traditional boundaries is key to success.

IR’s coaching model is one of the key enablers to enabling a high performance culture.  Over the last 18 months we have been rolling out this model across IR with a strong focus on building the coaching skills of IR people leaders to embed coaching practice at all levels and to build collaborative practice within teams. Using the principles of GROW, the model has been used for coaching individuals and teams.  This is allowing us to build the performance of our people and reinforce desired ways of working that include a focus on collaborative practice and continuous improvement.

This presentation will provide an overview of IR’s coaching model and share our experience of how this has been used to build collaborative practice and performance across the organisation.

Introducing New Zealand’s largest geospatial shared services team

Presenter: Duane Wilkins (DOC)

As a geographically dispersed team, predominantly working in rural and remote areas, DOC's cost of technology is significantly lower than most departments based in urban areas. We will describe how we make tools available to staff, positive and negative effects of the new team structure, and how we prioritise an average of 300 open requests, each one being a uniquely different, and non-standard IT request combining Art, Data, and integration of disparate datasets. We will describe lessons learnt, recommendations to other agencies looking at this approach.

The Department of Conservation is responsible for 38% of New Zealand by area. Using a shared service approach, users across and beyond DOC can utilise our Enterprise Geospatial Infrastructure, tools, data, ArcGIS support, training and information to achieve increased conservation outcomes in austere times with 20% reduced staffing levels. This presentation will outline how DOC has implemented this new approach, including how we communicate as a geographically dispersed team of 36 GeoSpatial Professionals to support more than 300 ArcGIS Desktop users, 2000 ArcReader users, 850 internal web map users, 1000 rural firefighters, and 6000 external users.

Governance and engagement

The recipe for successful collaboration

Presenter: Tracy Parsons (NZ Transport Agency)

Successful information management strategy implementation requires business buy-in and engagement.  Tracy will explain how she has used the twin levers of governance and engagement, coupled with a collaborative approach, to win support from stakeholders and users.

The presentation will cover:

    tools and techniques for ensuring stakeholder buy-in
    change management strategies for taking your business with you
    collaboration within agencies and between agencies

Getting the most value out of official statistics through collaboration

Presenters: James King (Statistical Methods, Statistics NZ), Tamsyn Higham (Employment and Education, Statistics NZ) Zaneta Park and Paul Mahoney (Tertiary Sector Performance Analysis, Ministry of Education)

Statistics New Zealand runs the Integrated Data Infrastructure, or IDI, which combines survey and administrative datasets from across the Official Statistics System within central government.

The Ministry of Education recently used the IDI to determine the employment and salary outcomes of tertiary graduates five years after completing their study. These results were published at www.educationcounts.govt.nz/publications/tertiary_education/115410, and the data was used in a study options tool on www.careers.govt.nz

This research presented a number of challenges for protecting the confidentiality of data from tertiary providers and students. The presenters will highlight how good collaboration enabled them to derive the most value out of the available data while still protecting confidentiality.

Successful Collaborations

Presenter: Dan Randow (OnlineGroups.Net)

What are the ingredients of a successful collaboration? What are the pitfalls?

Even amidst economic pressures, collaborations can bring great opportunities. They also bring pressures of their own. The success of a collaborative project depends on how people respond to those pressures.

This participative workshop will explore effective responses to the challenges of collaboration. You will share stories and learn about what makes a successful collaboration. You will build connections with the other participants, and experience a culture of collaboration in the group.

This workshop will be relevant to anyone leading, participating in or contemplating collaborations around Public Sector information systems.

Afternoon Plenary Session: 3:00 to 4:30 pm

Partnering to create the RealMe service

Presenters: Mandy Smith (New Zealand Post) and David Philp (Department of Internal Affairs)

Video Presentation

Mandy & David will discuss how their teams have worked together to create the new RealMe service, which will allow people to easily access services and prove who they are online.

They will talk about what the partnership is working to achieve, why it was established and what lessons have been learnt along the way, as well as the opportunities and challenges experienced along the way.

The RealMe service is an exciting new development, based on the existing igovt services. This presentation will explain what RealMe can offer to organisations, as well as offering insight into a working collaboration between a State Owned Enterprise and a government department. It will include how this partnership extends to organisations that will be using the RealMe service having an active voice in its development. 

Approved Information Sharing Agreements

Presenters: William Michael, Brett Coombs and Doug Neilson (Ministry of Justice) 

The new Part 9A of the Privacy Act 1993 was enacted on 27 February 2013.  This section enables the sharing of personal information specifically to facilitate the provision of public services.

Following on from a very successful session on information sharing at GOVIS 2012, this presentation will outline the process and key considerations for developing an Approved Information Sharing Agreement using a practical example and will finish with a question and answer session.

Tuesday 18 June

 

Plenary Session: 9:00 am to 10:30 am

The Cloud Framework

Keynote presentation from Dr Steve Hodgkinson (Government Practice Director, OVUM)

Steve is Research Director for Ovum’s IT research and advisory business in the Asia Pacific region. He authors research reports and advises Ovum’s government  clients on a range of ICT strategy, purchasing and management decisions.

The major focus of his research work is on leading edge thinking and practice about the use and management of ICT in the public sector. He covers the evolution of the CIO role and ICT strategy, shared services, cloud computing, e-government and smart cities.

He aims to provide practical guidance for executive decision makers by explaining the relevance and impact of technology trends and developments. Steve is regularly asked to chair and present at industry conferences and events around the world on ICT trends and issues. He sits on advisory committees for the NSW State Government in Sydney and Swinburne University in Melbourne.

Prior to joining Ovum he was the Deputy CIO and Director eGovernment Strategy & Policy for the Victorian State government in Melbourne.  Steve was responsible for eGovernment and IT strategy across the State Government’s departments and agencies for 5 years. Prior to this he founded and sold an e-commerce company, movinghome.com.au, and worked in a range of executive and consulting roles in the government and utility sectors in Europe and Australasia.

Steve has a doctorate in Management Studies from the University of Oxford and a first class honours degree from the University of Otago in New Zealand.  His doctorate was focused on the role of CIO functions in large multi-business organizations.

Plenary Session: 11:00 am to 12:00 noon

The all-of-government “cloud first” approach

Presenters: Lynda Kamstra (Programme Manager, DIA) and Alan Bell (Principal Policy Analyst, DIA)

In August 2012 Cabinet announced the adoption of an all-of-government “cloud first" approach to be led by the Department of Internal Affairs.

Programme Manager Lynda Kamstra will provide an update on the initiative, including developments in the Office Productivity as a Service (OPaaS) and Desktop as a Service (DaaS) procurement processes, as well as a possible catalogue of cloud services for government agencies.

The Government is committed to continuously raising its security and privacy standards across the entire public sector.  DIA Principal Policy Analyst Alan Bell has been working with a cross-agency group to develop an ICT systems assurance framework. He will speak about the core elements of ICT system assurance

Breakout Sessions: 1:00 to 2:30 pm

Social Media Emergency Management in the Cloud

Presenters: Steve Milligan (Intergen), Neil McCrae (NZ Police) and Dr Mark Rees (Microsoft)

The presentation will be delivered from three organisations, Microsoft, Intergen and New Zealand Police, showing the evolution of a social media monitoring product, Signal, developed to support emergency management and public safety agencies in the incident planning, response and recovery phases.

Cloud Services - The presentation will take the attendees on a journey from the inception of Azure (Microsoft) to the development and the azure hosted product, Signal (Intergen) to the operational deployment of the product and how its supporting the efforts of the emergency services throughout New Zealand (New Zealand Police)

Collaboration - Signal was developed collaboratively between Intergen and New Zealand Police to meet requirements for the management of the 2011 Rugby World Cup. Following this event Intergen have turned the working concept into a globally scaleable product and continue to work with New Zealand Police to enhance its capabilities. Furthermore due to its cloud based nature Signal can be used by agencies collaboratively internally and externally at multiple levels of controlled permission.

Show me the Monet, Implementing a Workforce Management Cloud Solution within DIA’s Customer Contact Centre 

Presenter: John Russell-Hodge

A project to improve a variety of operational support systems within DIA’s Customer Services has implemented, as its first stage, a US-based cloud solution (Monet).  This is a work force management tool within DIA’s award winning Contact Centre used for matching call history with staffing capability/capacity to provide forecasts and workable rosters for contact centre agents.

The theme of the presentation will be what happens when the cloud hits the road running…

  • The Government Cloud context, using a mind map to present the NZ Government Cloud topography
  • What are the particular challenges when implementing cloud
  • Lessons for sourcing a cloud solution
  • Cloud solution and established SDLC's – what needs to give and what can’t
  • Leveraging cloud solutions: what are the opportunities and benefits that can be gained by other agencies
Whilst not part of the “Cloud Programme” the project is aligned with, and reflects, DIA and NZ Government Cloud principles.
http://www.govis.org.nz/Portals/0/GOVIS2013%20by%20Sigurd%20Magnusson.pdf

Presenter: Sigurd Magnusson (SilverStripe)

  • A high-altitude summary of the newly announced government common web platform
  • How the new platform fosters cross-agency collaboration and utilised the cloud
  • Overview of one or more website migration projects
  • Benefits and challenges discovered, both business and technical

Cloud delivers census

Presenters: Sarah Minson, Mark Scambary and Christian Petters (Statistics NZ)

The 2013 Census is the single largest activity undertaken by a government department this year, with one third of the population expected to complete their forms online. To provide the required levels of reliability and scalability Statistics New Zealand has made use of All of Government Infrastructure as a Service. This presentation will share how easy it is to use cloud services, the advantages to us from a cost benefit and operational perspective, and the lessons learnt from our collaboration across multiple organisations.

All of Government services are a key initiative by Government to achieve efficiency across the public sector. Statistics New Zealand is also focused on delivering our services more efficiently as part of our ten year transformation programme. In this presentation we will share our journey towards both of those goals through using All of Government cloud services. A common theme for early adopters has been the migration of existing implementations across to an All of Government contractual model. In contrast, Statistics New Zealand has chosen to lead the organisation’s move into All of Government services with a large high profile project. In collaboration with our providers we delivered a highly available and highly scalable system from initial investigation, though planning, implementation, testing, commissioning, and eventual decommissioning, all within the time span of 18 months. Our experience has provided us with the confidence in our own abilities to make increasing use of Infrastructure as a Service, and our story will help others understand the steps required to do the same.
http://www.govis.org.nz/Portals/0/GOVIS2013%20by%20John%20Baddiley.pdf

Presenter: John Baddiley (Davanti Consulting)

As Government agencies move more applications and services into the cloud, a common question that arises is "how do I tell if the cloud solution is right for us?".  In contrast with the private sector, Government agencies have a myriad of standards, regulations and mandates that must be complied with. This presentation will discuss an objective, pragmatic, repeatable process that has been used in a number of agencies.

The Government has set a clear direction for the increased use of cloud services across the public sector. However, traditional IT delivery within the public sector has often been focused on aspects such as information security (as encapsulated by SIGS and the NZISM), records management etc. In many cases, cloud service providers do not have a New Zealand-specific application set, which would appear to preclude their use. In addition, aspects such as data sovereignty are prominent in discussions about cloud services. This presentation looks at many of the challenges and "common roadblocks" associated with the use of cloud services, and introduces a straight-forward approach to addressing them.

Government agencies are not the enemy of agile development – a case study

Presenters: Clint Van Marrewijk and Breccan McLeod-Lundy (Thundermaps)

In this session Thundermaps will demonstrate how the high risk appetite of start-ups can balance the low risk appetite of government to achieve mutually beneficial outcomes.

The adoption of cloud based solutions “from the bottom up”, can reduce risk for government and can radically reduce costs for government.

A case study of agile development:

  • Close-up and personal collaboration with on-the-ground local government employees.
  • Embracing Agile development techniques, to create a geo-data collection and response tool with broad appeal, while minimizing risk and costs to government clients.
  • Insight into the crazy early days of a start-up product.  Tools and methods used.
  • Lessons learnt.
We will present practical ways to encourage agile collaboration between government and outside developers, in order to reduce risk and especially to reduce costs for government. We will focus on the power of the cloud to shift risk away from the risk adverse, and enable on-the-ground employees to fix their own problems.
http://www.govis.org.nz/Portals/0/GOVIS2013%20by%20John%20Martin.pdf

Presenter: John Martin (IBM)

With an emphasis on visibility, control and automation, it is critical that cloud security solutions help meet regulatory compliance, detect and defend against the latest threats, delivering a robust, security-rich cloud tuned to your specific needs. Cloud computing is transforming the way we think about IT. By treating IT as a true service, users can rapidly access the applications, business processes and infrastructure they need—resulting in greater operational efficiencies and lower costs than with many traditional IT deployments.

As with any new technology, cyber security and privacy is often seen as a major inhibitor to adoption. IT departments are concerned with reduced visibility into cloud data centres, less control over security policies, new threats facing shared environments and the complexity of demonstrating compliance and adherence to governance requirements. These concerns are especially magnified in the public sector. As long as these concerns persist in the minds of those considering cloud, security and privacy issues will continue to hamper broad cloud adoption.

Cloud security can be improved for business environments, if it is designed into the underlying infrastructure, with layered defenses to protect workloads from attacks. Users also need solutions that can provide visibility into their overall security posture. It is important to understand the unique challenges that cloud introduces, while at the same time ensuring that the overall cloud security strategy can be integrated with existing IT security policies and procedures.


ICT Security Services Panel

Presenter: Steven Heath (Government ICT Supply Management Office, Department of Internal Affairs)

NZ Government is committed to improve its management of information especially around privacy, security and risk management. A single panel of suppliers is proposed to enable agencies to access relevant services. Steven will discuss how agencies engage services from the panel of suppliers.

Making data findable and accessible in the cloud

Presenter: Robert Young (Pingar Ltd)

New Zealand’s Pingar has developed and distributes highly innovative new technology founded on NLP (natural language processing) with capabilities delivered via an API (application programming interface) as a 'bolt on' to various applications.  One of the most popular applications is the augmentation of Microsoft’s market leader SharePoint, also other leading cloud based custom apps, and business process management systems.

Pingar enables the reading of unstructured text and delivers the extraction in context of entities including keywords, custom entities, addresses, people, taxonomy terms, and others.  This in turn allows for auto search refiners, business intelligence, auto classification, and fuel for workflows.

End users no longer have to manually enter metadata when they save documents so they are happy, the data management team don’t have to try and tag docs during migration either.  The outcome is comprehensive, consistent and accurate metadata on all documents in the enterprise. In turn this allows the browsing of unstructured data either by specific entity or by subject matter or a combination of both, plus a list of analytical options that previously were unavailable.

Throughout Governments and both small and large businesses there is a desire for better search and outcomes from several platforms and Pingar is a new New Zealand solution that can deliver dramatic improvements; adding value to investments already made as a platform agnostic add-on via an API.

Pingar has worked closely with Microsoft on their SharePoint 2013 and Office 365 platforms as they understand the benefits Pingar can bring to the cloud environment.  Behind security and scalability the number three question on most lists of why more cloud is not utilised today is around control and recall.  This presentation demonstrates how the above cloud-based technologies can add the ability to organise and retrieve specific information with minimised user input.

Afternoon plenary Session: 3:00 to 4:30 pm

Panel Forum “Of course the Cloud is the answer”

Panelists: Dr Steve Hodgkinson (Ovum), Alison Holt (Longitude 174), Simon Rae (Office of the Privacy Commissioner) and Alan Bell (DIA)

Each panelist will deliver a short presentation that outlines their perception of cloud.  The session will then be opened up for questions from the floor

Copyright 2017 by GOVIS Incorporated