GOVIS 2014 : Preconference Workshops Now Confirmed

As the response to the Practitioner Pre-conference Workshop has been so overwhelming GOVIS would like to announce that a second workshop will be delivered by Andrew Lamb, CEO, DigitalWorks Europe / Pacific.

Practitioner 1 - SOLD OUT
Date:        Wednesday 18th June
Cost:        $395 incl GST per workshop
Times:      9:00 am - 12:00 pm (including arrival tea/coffee and morning tea)
Location:  Angus Room, Vodafone Centre, Te Papa Tongarewa

Practitioner 2
Date: Wednesday 18th June
Cost: $395 incl GST per workshop
Times: 2:00 pm - 5:00 pm (including arrival tea/coffee and afternoon tea)
Location: Angus Room, Vodafone Centre, Te Papa Tongarewa

Details on the workshops on offer are below. 

Pre-conference Workshop Registration

If you are already registered to attend GOVIS 2014 and would like to attend the 'Practitioner Pre-conference workshop' please click here to modify your conference registration.  You will need your registration reference number for this.

If you are not attending GOVIS 2014, but would like to book for the 'Practitioner Pre-conference workshop' please click here to complete registration.

 

Workshop 1 - Practitioner

Audience: Practitioners tasked with delivery of agency content and services via the web.

Purpose: To provide insight on what works and what doesn't when agencies aim to deliver user-friendly services on-line; to identify techniques and tools that can be applied to challenge and improve site design.

Quotes from practitioners who went through 2-day hands-on coaching workshop

Comments before the workshop

  • "I didn't really understand what this was all about"  Security specialist
  • "I thought I knew it all" Project Manager
  • "Our service is an exemplar internationally and being copied by other governments" Supplier

Comments mid-way (after they used their own services as a customer)

  • "I was surprised at the length of the journey [we'd designed] and it [only] tells me information i already know." Stakeholder
  • "The effort versus the value - it's questionable - I would have given up" Stakeholder
  • "I lost the will the live" Sponsor
  • We "designed to timescales - not what the customer wanted" Team Member
  • What we built "is not usable" Team Member
  • "We designed [it] and we..... can't use it"  Project Lead
  • "We designed what we wanted the outcome to be - not what the customer wanted"

Comments after the workshop

  • "We attempted to design what we felt was suitable for our customers, without benefit of user-centric design knowledge and experience" Project Manager
  • Your technique is powerful, it "should have been done earlier"
  • You've helped us identify what's missing.  "The missing parts sabotage the whole experience"

 

 

Andrew Lamb, CEO, DigitalWorks Europe/Pacific

Andrew is a formidable evanglist for the end-user who specialises in helping businesses understand what their end-users expect, what they actually experience and how to bridge the gap profitably.

Drawing on people / process / systems thinking from an end-user perspective Andrew explains the relationship between brand and user experience, why site users give up and the value / viability of fixing the experience so more people successfully complete their interactions online.

Andrew will be presenting at GOVIS 2014.  He will be talking about how to build user friendly digital services that people use, in his words, how to avoid launching a dud!  Andrew's teams have achieved double-digit increases in visitors and revenue in financial services, automative, travel/tourims industries as well as the public sector.

Prior to starting DigitalWorks Europe, Andrew was accountable for the on-line delivery of transactions valued at £300 million per year in the UK's largest insurance company.

Workshop 2 - Senior Management

Audience:  Tier 2, 3 managers who are responsible for their agency's on-line presence, in part or whole.

Purpose:  To assist senior managers within agencies to raise the bar when it comes to delivering user-friendly services on-line; help participants to assess in advance how their site presence will achieve or hinder business objectives.

Quotes from Government CIO/CTO and senior managers

  • "You literally saved [us] millions" SC, Director Strategy, Government agency
  • "Unprompted customers have contacted [us], not in their hundreds mind you, but I've never experienced that before".
  • "Thanks to [your] direction, customer centric design is now the norm in [our organisation]."  BM, Programme Manager, Government Department
  • "You have changed how the largest government department do online." DM, CTO of Government agency
  • "I'd like to thank [Andrew] for his excellent presentation.... this will require significant input form many of those involved over the last couple of days but there is no doubt that it has enormous potential to shape our future direction."  CM, Senior Product Manager, Finance Company
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