27 November 2018 - How to Make Your ICT Project Fail
ICT projects fail all the time. They take too long, cost too much, and deliver solutions that don't work or are too hard to use.
Failure is not always a bad thing. If we never fail, we never learn. What is bad is that we don't talk about our failures. We don't tell people what went wrong. We don't help others to learn from our mistakes. Often, we only hear about failed ICT projects when things go really bad - when Chief Executives and Ministers are being asked awkward questions on national television. Few organisations are prepared to talk honestly in public about how they stuffed up.
This forum tried to address that problem. It was quite different from our usual GOVIS events. There wasn't a speaker talking about project management. Instead, we ran a smaller, more interactive session that aimed to get people talking openly and safely about the bad stuff that goes on in IT projects. It was facilitated by hackathon king Mike Riversdale.
14 November 2018 - A Chat with Vinton Cerf
This forum was an opportunity for an informal chat with one of the 'Fathers of the Internet'.
Vinton Cerf is Vice President and Chief Internet Evangelist for Google. He contributes to global policy development and continued spread of the Internet. In his early career, he worked for the the Defence Advanced Research Projects Agency and was the co-designer of the TCP/IP protocols and the architecture of the Internet. He has served in executive positions at MCI, the Corporation for National Research Initiatives, and on the faculty of Stanford University. His personal interests include fine wine, gourmet cooking and science fiction.
The forums was chaired by Richard Foy from Archives NZ. We kicked off with him asking Vint some questions about his career and what's happening to the Internet. Then we threw it open for Q&A with the audience, via sli.do.
17 August 2018 - Artificial Intelligence
All around the world, businesses and governments are deploying Artificial Intelligence. They are using AI to analyse and solve complex problems, to improve productivity, and to provide better and more personalised customer experiences. This forum looked at how agencies in NZ government are using automation, machine learning, and other AI technologies. We had presentations from:
At the forum we used sli.do to gather and rank questions. The full list of questions (including written answers from some of our panelists) is available here.
We have also compiled useful links for those who want to know more about AI.
21 May 2018 - Conference Taster
This forum was a taster for our annual conference in June.
21 March 2018 - Enterprise Content Management as a Service – Delivering Benefits
This was a joint forum with Records and Information Professionals Australasia. About 110 people attended on the day.
The all-of-government panel for ECMaaS Common Capability was launched in 2013, with three service providers – Intergen, OpenText and Team Asparona. Each vendor provides a different technology solution, but they are all intended to help agencies to improve the way they create, store, collaborate, protect and manage a wide range of digital content and information.
At this forum we heard from Anita Easton and Leonore Kaveney-Decout (Ministry for Primary Industries), Claire Mistry (Civil Aviation Authority), and Will Brockelsby (Department of Conservation). They spoke about their implementations of the ECMaaS Common Capabilities, the benefits delivered and the barriers to achieving those benefits. Miranda Welch (Department of Internal Affairs) joined the group for a panel discussion taking questions from the audience.
The slides used by the presenters are available in PDF form below:
The World's Newest little CERT – the new Computer Emergency Response Team - 13 November
At this forum we heard from Kat Norman about who CERT NZ is, how they came to be and what they have seen so far in the threat landscape of New Zealand. Nadia Yousef, Senior Incident Manager / Analyst also shared her thoughts on effective security controls and some real life stories based on some of the cyber incidents that have been reported to CERT NZ. The slides are available here (PDF 1.9Mb)
Paddy from the GOVIS Committee also shared the findings of the annual GOVIS Feedback Survey (PDF 554 Kb).
Take a number - how the New Zealand Business Number is changing the way NZ does business - 20 September
The NZBN is transforming the way Kiwi organisations connect, interact and transact - whether they’re a large business, a government agency or the local plumber. At this forum we heard from: Jo Hogan (Director of the NZBN), Grant Anderson (Head of Government Relationships, Xero) and Rob Garrett (Business Systems Manager, IPONZ) about how government agencies can take advantage of the NZBN.
The presentation slides are available here (PDF 738Kb).
To learn more about how your government agency can take advantage of the NZBN, visit the Public Sector Intranet guidance section or the NZBN blog.
New Directions for Data in Government - 16 August
This was a joint forum with the Government Information Group (GIG). It featured six short presentations from people leading new data work across government - Tony Breen, Kevin Sweeney, Alison Holt, Claire Stent, James Collier and Cam Findlay. The presentations were followed by a panel Q&A.
Slides and links from this session are available at the links below:
Conference Follow Up Workshop: Making Government More Responsive - 19 July
This was an interactive workshop we held as a follow up to the conference.
Conference Taster - 10 June
This forum was a taster for our annual GOVIS conference on 15-16 June. Ten of our conference speakers gave us a preview of their conference presentation. The twist? Each one had a maximum of five minutes to talk.
Meet the CIOs #3: Stuart Wakefield - Ministry of Education - 19 April
This was the third of our ‘Meet the CIOs’ series of lunchtime forums. Our CIO was Stuart Wakefield, Chief Information Officer at the Ministry of Education. He told us about the Education System Digital Strategy, how it was developed, and the impact it is having across New Zealand.
You can find a copy of Stuart's slides here.
Meet the CIOs #2: Chris Buxton - Statistics NZ - 22 March
This was the second of our ‘Meet the CIOs’ series of lunchtime forums. Our CIO was Chris Buxton, Chief Digital Officer at Statistics New Zealand. Chris discussed their journey towards ‘information technology as a service’ and the technical and cultural change required.
You can find a copy of Chris's slides here.
Meet the CIOs #1: Tracy Voice - MPI - 27 February
This was the first of our ‘Meet the CIOs’ series of lunchtime forums. Our CIO was Tracy Voice, Director Business Technology & Information Services at the Ministry for Primary Industries. Tracy told us about some of the exciting new technology that MPI have been trying out, such as holograms and scanning technologies. She also talked about her own leadership journey and the traits that have helped her to encourage innovation and culture change at MPI.
You can find a copy of Tracy's slides here. The video about MPI is available here and the video about the Internet of Things is available here.
Development: Unless you ruffle some feathers, your requirements will be wrong! - 5 December
mechanisms for specifying software changes have had their successes, but
they've also been responsible for enormous overruns, delays and terrible
quality. Yet imagine it was possible to specify requirements so they are easy
to understand, straightforward for developers build, enable project tracking
and flag unnecessary features as if a light was shined on the work.
an innovation exists. It's called Specification by Example, and it's a process
that's been implemented in a number of successful projects for Government
agencies, notably MSD and Customs. Results can be phenomenal!
to get the very best specifications requires massive disruption to the way
teams go about their business, it needs dedicated support from leadership and
is likely to cause political in-fighting as departmental silos are torn apart.
from his experience at MSD, Customs and in commercial organisations, William
Knight talked to us about how the method works, the success that can be expected,
and how the likely disruption can be mitigated through exceptional
communication, training and change management.
You can find a copy of William's slides here.
Digital Delivery – How DIA Can Help - 19 October
around government services are changing. The pressure is on to deliver seamless,
integrated, and trusted digital services, at pace. How can government agencies meet
public and government expectations? What have we learnt from recent initiatives
like the Flag Consideration Project?
At this lunchtime forum we heard from Laura Sommer, General
Manager Government Information Services at the Department of Internal Affairs. Laura
told us about her team’s new approach to supporting digital delivery
across government and how they will be working with agencies and
industry to raise quality and efficiency.
A PDF of Laura's presentation is available here.
The Integrated Data Infrastructure at Statistics New Zealand - 17 August
The Integrated Data Infrastructure (IDI) is a large research database containing detailed data about people and households across New Zealand. It combines data from a range of government and non-government organisations. Currently the IDI holds over 166 billion facts, taking up 1.22 terabytes of space – and is continually growing.
Deb Potter and Gabriel Braniff from Statistics New Zealand introduced us to the IDI and how it is being used to answer complex questions and improve outcomes for New Zealanders.
You can find a PDF of their presentation here, together with a poster of data in the IDI, and the video they showed us here.
GOVIS Conference Taster Event - 18 May
This year the theme for the GOVIS Conference was ‘Disruptive Innovation’. In keeping with the theme, we tried something a little different – a conference taster event. We persuaded six of our conference speakers to front up for a lightning talk. Each presenter had seven minutes – no more – to talk about their conference presentation. We asked them to be thought-provoking, inspiring, and/or challenging. And they delivered.
Informing Investment in Tertiary Education - Business Intelligence at the Tertiary Education Commission - 23 March
Over the past two years, the Tertiary Education Commission has transformed the way it does business intelligence. This is driven by the TEC’s Investment Approach programme which is placing the learner at the centre by moving towards investing based on outcomes, rather than on inputs and outputs. How did TEC move from making data-laden spreadsheets to providing information that managers can act on? How did they engaging the 3,500 people who manage over 700 tertiary provider organisations into a management information network? How did they pick the right tools for their needs? How did they achieve significant cultural change and move to more agile ways of developing BI products? At this GOVIS Lunchtime Forum we heard how TEC changed its approach, what benefits were delivered, and found out what they learnt along the way.
Here is a PDF (2.61Mb) of the presentation
How the Government CIO is supporting change across the public service. 17 February.
The renewed Government ICT Strategy was approved by Cabinet in November 2015. What changed and why? How is the GCIO approach to leading government ICT changing and what does this mean for agencies? In our first lunchtime forum of 2016 we heard from two of the GCIO’s leading lights. Ashley Mudford (Principal Advisor Secretariat Lead) talked about how the GCIO Partnership Framework is leading change. Mike Smith (Manager All-of-Government Strategy, Planning and Investment) introduced the new strategy and the work programme that is being devised to support it.
Here is a PDF of Mike and Ashley's Presentation.
Create, discover, collaborate: How MPI is transforming information management. November 25
Olwyn Crutchley (MPI) and Tyrone Coupland (Intergen) talked to a full house about how the Ministry of Primary Industries are transforming their information management practices using their ECMS, based on the Cohesion platform. Olwyn described MPI's experience implementing ECMS and the benefits, issues, and opportunities associated with implementation at MPI, particularly around collaboration. Tyrone discussed the features of the Cohesion platform.
Letting go of folders - a search driven approach to content management by Department of Conservation. July 22
Louise Mercer and Lucy Hoffman described the journey by DOC to develop and roll out an AoG content management solution with TEAM Asparona using Oracle’s ContentWorx platform. Dylan Nykia, Business Analyst ran through a live tour of the system, demonstrating how the folderless-search driven approach with an ontology with DOC-language uses the online skills that many of our users are familiar with from Google, TradeMe, Amazon etc.
Lucy Hoffman (Project Manager) email@example.com or Louise Mercer (Information Services Team Leader) firstname.lastname@example.org
Getting started with Agile in your agency. March 17th.
Heath (ACC) and Chanelle Becker (HNZC) introduced the basics of Agile and how
Housing NZ has applied these methods to help with the start of their 101 Agile
journey. Lee and Chanelle are part of the Government
Agile Connect Group launched in February 2014. The group is about
making it easier to adopt and transform Agile practices in the government
sector by sharing and recording our experiences and knowledge. Download slides.
Does Agile work for policy? The MPI experience. February 17th.
Tushara Kodikara and David Stephen described MPI's experiences using Agile techniques with their internal policy project. The Agile Policy Project Management website includes the templates developed in the project so that other agencies can use these. Tushara and David are very happy to be contacted for more information or for comments on the APPM website.
Tushara.Kodikara@mpi.govt.nz or email@example.com
Link to their slides (Prezi - click for full screen at bottom right hand corner)
Coordinated disclosure: Making friends with hackers. February 2nd.
Ben Creet from NZ Internet Taskforce on new coordinated disclosure guidelines which gets system owners and hackers to work together in good faith to fix vulnerabilities in public-facing systems. Download the slides.
Open Government and engaging with stakeholders. December 1
Highlights were the overview of the NZ Open Government Action plan which is a mix of current and new initiatives, and a discussion of how to better engage citizens in policy development. Download the slides. Each Action Plan runs for two years and is independently monitored by the Open Government Partnership of 65 countries. Work on the next plan will begin in 2015 and engage broadly with civil society.
8 reasons government needs enterprise architecture right now. November 26
A panel of chief enterprise architects in NZ government agencies discussed how enterprise architecture simplifies the decision-making and reduces complexity for senior managers and chief executives so they can better manage long-term changes to the business. Practical examples are given. Download the notes from this session.
Intro to content marketing for government. October 15
Jared Gulian, Principal Advisor Digital Transformation, DIA, and Karen Monks, Independent Community Manager, gave an informative overview on content marketing, including why it's important to government agencies and how you can develop a content marketing strategy. Presentation slides (12MB) and 1 page summary with links). Also recommended as a starting point, a social media business case (page 17 of the High level guidance document) on the NZ Government Web toolkit.
"I am not a number": Myths and new evidence of the government-citizen experience. September 10
A discussion with Corrinne Cordes, Result 10 and Realme Senior Design Specialist, about new evidence of the top pain-points for citizens when interacting with government. The full research report is published on the ICT.govt.nz site by DIA, as part of work on Result 10.
Open Public Data Showcase. 20 August
Action 13 in the Government ICT Strategy is about the re-use of open public data. This showcase of with agencies and a data journalist from the NZ Herald, reflected what re-use of public data has meant for them and their customers (download collated slides from all presenters 5.1MB).
Meet Agile Connect! July 17
Agile Connect is a new network of government practitioner-volunteers who can help your team, project or business group learn about iterative ways of working. Their long term goal is building up agile tools, knowledge and capability across government. Become involved to learn, share your agile experiences or help lead discussions and meet-ups. Contacts provided at the end of the slide deck.
Will Big Data trump privacy in New Zealand? June 3
NZ Data Futures Forum is consulting nation-wide asking about perceptions of benefits and tensions people see from data sharing and a proposed set of future principles. NZDFF member John Roberts summarises the Forum's work to date and learnings from the public consultation process (download slide deck). A good example of what is already occurring is the new data-sharing ecosystem offered by Stats NZ making carefully anonymised datasets available for policy makers and researchers. Guido Stark from Stats NZ explains the IDI ecosystem. (download slide deck).
Windows 8x: Does an agency get good value? May 14
IT leaders of two agencies talk about moving to the Windows 8 platform and touch screen tablets, why they made the decision to upgrade and how staff work differently as a result of greater mobility. Useful for any agency planning their own upgrade and reviewing their ICT strategy. Presenters were Paul Stone (Ministry of Culture and Heritage) and Rob McNie (Environmental Protection Authority). Download Paul's slides, and Rob's slides, and key points and Q&A summary.
What's up for 2014? December
Rob McNie, Environmental Protection Authority, gave a great summary of where Gartner thinks things are going and what to plan for. Robots, social data for business use, new security paradigms, as well as intriguing stats; who knew the over 100's were going on so many blind dates? Click here for slide deck.
Digital government services - what do the customers want? November
Brigitte Birch, Director for Result 9, MBIE. Brigitte spoke about business and government interactions and latest developments in this space. Slide deck. Katherine Fahey, Kiwis Count project manager at SSC took us through the highlights on how New Zealanders are accessing government on various channels now, compared to past years . Katherine's speaking notes are included in the slide deck.
The real story of Central Agencies Shared Services: October
CASS was established on 7 March 2012 to run HR, Finance, IT and Information Management for DPMC, SSC and Treasury. Seventeen months on, what are the biggest learnings? Matt O'Mara, CASS CT) was the presenter.
National Cyber Policy Office: August
Paul Ash, Manager, National Cyber Policy Office, Department of the Prime Minister and Cabinet spoke about the estblishment of the Office and the work it is doing with other agencies and overseas equivalents.
Data loss prevention: May
Andrew Hood, MSD and Katrina Banks, NZDF, lead a seminar style dicsussion on their experieinces with data loss prevention tools and approaches.
Government ICT Outlook for 2013: January
A long range forecast, and some short-range predictions, for cross-government ICT in 2013. Presented by Tim Occleshaw, Deputy Chief Executive - Service & System Transformation group, DIA. As some decisions were still with Ministers, slides were not published.
Information sharing between agencies: what works now and forthcoming changes to the Privacy Act (PDF) June 2012, Brett Coombs, Ministry of Justice
Christchurch Innovations - as a result of the Canterbury earthquakes, agencies partnered up with other service providers to take a more holistic approach for people. 3 short clips describe the Earthquake support service, the idea of shared 'front of house' for MSD and IRD, and the decision to implement a shared patient 'care record'.
Better Connected Services for Kiwis. How public servants are really "joining up" services. (PDF) 16 October 2008, Dr Elizabeth Eppel, Derek Gill, Bill Ryan, VUW School of Government / Institute of Policy Studies - see the full report online.
How to find and care for a community of practice (PPT) 10 March 2000, Neill Allan, Partners in Performance UK.
Canadian government Shared Services: a study tour, 2011. View the video Vance Kerslake reflects on what the Canadians told him about Service Ontario, Service New Brunswick, and Service Nova Scotia and other single window organisations they are working on. Vance explains their government context, what they have found that works and what to avoid.
Open Public Data Showcase. 20 August. This showcase of with agencies and a data journalist from the NZ Herald, reflects on what re-use of public data has meant for them and their customers.
Will Big Data trump privacy in New Zealand? June 3 2014, with NZ Data Futures Forum member John Roberts (DIA) looking at benefits and tensions form increased data sharing in NZ (slides), and Guido Stark from Stats NZ describing a data-sharing ecosystem called IDI. (slides). IDI is making carefully anonymised datasets available for policy makers and researchers with interesting results.
Spatially re-engineering Honalulu: (video 56 min) At GOVIS 2009, Mayor of Honolulu Major Jeremy Harris, described the amazing advantages that Honolulu has gained so far from enterprise GIS for 750 users in 19 departments. With budgets massively declining the technology means they can use city resources in much smarter ways than before.
Having Fun with Statistics [Video presentation starts at 12 min 30 sec, 59 min total] - Hans Rosling's closing Keynote at GOVIS Conference 2007 was titled 'Making sense of the world by having fun with statistics'. This was the first exposure for many people to data visualisation for evidence-based policy making.
Windows 8x: Does an agency get good value? May 14, 2014. IT leaders of two agencies talk about their move to the Windows 8 and touch screen tablets; Presenters were Paul Stone (Ministry of Culture and Heritage) and Rob McNie (Environmental Protection Authority). Download Paul's slides, and Rob's slides, and key points and Q&A summary.
Divide and Conquer your user base: an IPad proof of concept project (PDF) June 2011: Craig Soutar, CIO, NZTA
Open Government and engaging with stakeholders. December 1, 2014. The new NZ Open Government Action plan is a mix of current and new initiatives across agencies. The Steering Committee for the plan reports up to the Open Government Partnership, where 65 countries are participating.
Intro to content marketing for government. October 15, 2014. An informative overview on content marketing, including why it's important to government agencies and how you can develop a content marketing strategy. Presentation slides (12MB) and 1 page summary with links). Also, a social media business case is on page 17 of the High level guidance document, NZ Government Web toolkit.
3 Pillars for an Open Source Society: (video, 58 min) Long time advocate for civi engagement in government, the vibrant Senator Kate Lundy (Labour member for ACT in the Australian Senate) told the GOVIS audience why there is a great potential for success, if we get the 3 pillars of public engagement right. Special Event held in 2008.
From one blog to democracy: (video, 49 Min) Fergus Hogarth's Keynote for GOVIS 2009 on open government and social media and what it all might come to.
"I am not a number": Myths and new evidence of the government-citizen experience. September 10, with Corrine Cordes, DIA. See the research report on the ICT.govt.nz site, as part of work on Result 10.
Digital government services — what do the business customers want? November 2013, with Brigitte Birch, Director for Result 9, MBIE.
Kiwis Count Survey 2009 and 2012. Is satisfaction with online services from government changing? November 2013, with Katherine Fahey, Kiwis Count project manager, SSC.
Divide and Conquer your user base: an IPad proof of concept project (PDF) June 2011, Craig Soutar, CIO, New Zealand Transport Agency.
What are the Drivers of Online Satisfaction? Original research into perceptions of online service users (PDF) 16 November 2011, Nedra Fu, State Services Commission.
Better Connected Services for Kiwis. How public servants are really "joining up" services. (PDF) 16 October 2008, Dr Elizabeth Eppel, Derek Gill, Bill Ryan, VUW School of Government / Institute of Policy Studies - see the full report online
Service Design at IRD - what is service design and how can it be used? (PDF) August 2008, Darren Lee, Inland Revenue.
What is User Centred Design? (PDF) 13 September 2006, Usability Professionals Association of New Zealand - UPANZ, Rowan Smith, Bob Medcalf, Zef Fugaz, Sam Ng, Elyssa Timmer.
Tara Hunt: Creating Passionate Users, view the video (48 minutes): This was a standout presentation from GOVIS conference in May 2007. Tara persuasively put forward the reasons for redesigning government based on user needs and not the agency's perspective of the service.
CabNet: using collaborative technology to support Cabinet decision making, 16 November 2011: Michelle Edgerley, DPMC.
Paperless Governance: turning a dream into reality. Electronic Board papers via IPad, 16 April 2011: Craig Soutar, CIO, NZTA
Partnering to create the Realme service Mandy Smith, NZPost, and David Philp, DIA, discuss how their teams have worked together to create the new Realme service which will allow people to easily access services and prove who they are online.