GOVIS 2014 Conference Videos on Demand 

Now you can watch a conference video when its convenient. Watch here on this website using Flash Player, or start the video and click the 'Youtube' watermark to continue watching on Youtube. Smartphones will automatically re-direct to Youtube.

How to build user-friendly digital services: Andrew Lamb: Part 2

You need to upgrade your flash player

Andrew Lamb, Digitalworks Europe/Pacific In this half of the presentation Andrew talks about the practical steps for simple and low cost user-testing, why it is powerful and why changing our behaviour matters if we are going to meet the Result 10 target. 0.00 Gather evidence: what does the user want to know? 6.20 Live demo. First fail: findability. Partial fail: completion 20.50 Skype chat with Sarah Richards, former Head of Content Design for the Government Digital Service - (some sound track echo for first 3 minutes). Aim to user test everything, every two weeks. Agile methods, just a small multidisciplinary team, co-located. 32.20 Rescue with low cost user-testing 38.50 - 50Min. Conclusion: So why do *you* build online services? Our behaviour matters. Part 1 is here if you missed it http://youtu.be/jwTR5RV5vdk

view all
-->
Copyright 2017 by GOVIS Incorporated