GOVIS 2014 Conference Videos on Demand 

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A CE Perspective on Delivering at Pace: Naomi Ferguson, Commissioner for IRD

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Naomi spoke about why getting the pace right is a major concern for a government agency chief executive. To achieve pace, IR balances creating useful change for customers right now and building the long-term foundations to meet customer needs over the next 30 years.
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1.10 Why pace is a concern for a chief executive
2.55 Inland Revenue Transformation – the myth about replacing FIRST
10.04 What creates issues for IR’s customers?
14.45 Some processes can change quickly but others take longer…
19.55 Two track transformation: improve current state and set up for the long term. New ways of doing procurement and co-design - ‘App for IR’ Let’s save time’ campaign
27.00 Why governance model and culture will get you there
31.12 End

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